Knowledge, Skills, and Support Systems

These are the Critical Performance Factors, and we have been helping our clients address them since 1980 -- for audiences that range from operations, marketing and sales right up to senior management.

Our expertise spans most of the disciplines in the learning and performance-improvement arenas, from needs analysis and gap analysis to instructional design and writing, creative direction, project management, production, and implementation.

We are also experienced with virtually all delivery media, but since 1995 we have focused increasingly on the application of digital technologies to content delivery systems. These include computer-based training, automated sales support systems, distributed learning and distance learning, product launch support, customer and channel education, and Web-enabled content distribution.

Descriptions of some of our learning and performance-improvement projects can be found here.